Refund policy

Return Policy

You have a 30-day window to send back your purchase.

Once approved, refunds are issued within 7 days.

We do not charge any restocking fees on returned items.

Please reach out to our customer service team to obtain the return shipping address.

Please note thathygiene-related items, including toiletries, personal care products, and oral care, are non-returnable.

Return Period

You may return your order within 30 days of the delivery date, starting from the day you receive it.

To qualify for a return, the item must be unworn or unused, in its original packaging, and in the same condition as when it was delivered to you.

Refunds

After your return is approved, we'll automatically issue a full refund to your original payment method within 7 days.

We never apply a restocking fee to returned merchandise.

A full refund is only issued once your return has been approved and the item(s) have been sent back to our warehouse following the provided instructions. Upon receiving the returned order, we'll inspect it to confirm it meets all refund requirements, and the refund will be processed only after this inspection is complete.

Late or Missing Refunds

If your refund hasn't shown up yet, start by checking your bank account again.

Next, reach out to your bank or credit card provider, since it can take a little while for the refund to be officially posted.

If you've taken these steps and still haven't received your refund, please reach out to us at support@trylinvora.com.

Exchanges

We only offer replacements for items that arrive defective or damaged. To request an exchange, email us at support@trylinvora.com.

For the quickest resolution, return your current item and place a separate order for the one you'd like instead.

Initiate a Return

Follow these steps to start your return:

Reach Out to Us: Email support@trylinvora.com with your order number and the reason for your return, including photos of any damage or issues if you have them.

Return Approval: Our customer service team will get back to you with instructions on how to send the item back. Depending on the situation, we may ask for additional details or documentation.

Shipping the Item Back: You'll cover the cost of shipping the product to the address we provide. Please pack it securely to prevent damage during transit.

Review and Refund: After the returned item reaches us, we'll examine its condition and the reason for return before processing your refund. Please note that we can't issue a refund if the item was damaged due to your own actions, or if the wrong item was sent back to us.

Shipping Returns

You are responsible for covering the shipping costs when returning your item to us.

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Refund policy

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