Refund policy

Return Policy

We want you to be happy with your purchase. If something isn't right, here's everything you need to know about returns, refunds, and exchanges.

At a glance:

You have 30 days from delivery to start a return
Refunds are processed within 7 days of approval
No restocking fees
Contact customer service to receive the return address
Hygiene-related items — including toiletries, personal care, and oral care products — are non-returnable

Return Period

You have the right to return your goods within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Refunds

Once your return is approved, you'll receive a full refund within 7 days, issued to the original payment method used for your order. No restocking fee applies.

A refund can only be issued after the return has been authorized and the item(s) have been shipped back to our warehouse following the instructions provided. When the returned order arrives, we'll inspect it to confirm it meets our refund criteria. Your refund will be issued once this process is complete.

Late or Missing Refunds

If you haven't received your refund yet:

Check your bank account again.
Contact your credit card company or bank — it may take some time before the refund is officially posted.
If you've done all of this and still haven't received your refund, email us at support@linvora.com.

Exchanges

We only replace or reship items that are defective or damaged. If you need an exchange, email us at support@trylinvora.com .

The fastest way to get what you want is to return your current item and place a new order for the one you'd like.

How to Start a Return

Contact us. Email support@trylinvora.com with your order number and the reason for your return. If applicable, include clear photos of any damage or issues.
Return authorization. Our customer service team will reply with instructions on how to send the product back. Depending on the reason, we may ask for additional information or documents.
Ship it back. Send the product to the address provided, at your own expense. Please package it carefully to prevent damage in transit.
Inspection and processing. Once we receive your return, we'll inspect its condition and confirm the reason, then process your refund accordingly. Please note: we cannot issue a refund for items damaged through customer fault, or if the wrong item is sent back to us.