Terms of service

1. Introduction

1.1 These Terms and Conditions govern your use of our website and any purchase of products made available through it.

1.2 Definitions and interpretations used throughout these Terms and Conditions can be found in Section 26.

2. Acceptance

2.1 By using this website, you confirm and guarantee that:

(a) You have the legal authority to enter into a binding agreement with Trylinvora; and

(b) No law or existing contract prevents you from entering into a binding agreement with Trylinvora.

2.2 We may ask you to provide written proof confirming your authority to agree to these terms.

2.3 You confirm and guarantee that you have not:

(a) Been found guilty of any offense involving computers or the internet; and

(b) Previously had your access to our products or website revoked.

2.4 We may refuse you access to our website whenever we consider it necessary or appropriate to do so.

2.5 When you place an order, it means:

(a) You confirm that you have carefully read and fully understood these Terms and Conditions;

(b) You are offering to buy the order strictly under these Terms and Conditions;

(c) You accept that any confirmation of your order is governed exclusively by these Terms and Conditions; and

(d) You agree to follow these Terms and Conditions in full.

2.6 If you choose not to accept these Terms and Conditions, you will not be permitted to use the website or buy any products.

2.7 Explicit acceptance of these Terms and Conditions is required before you can:

(a) Submit any information on or through our website; or

(b) Complete the purchase of a product.

2.8 By browsing our website, buying our products, or agreeing to these Terms and Conditions, you also:

(a) Agree to the terms set out in our Privacy Policy; and

(b) Accept our Acceptable Use Policy and commit to following it (further details are provided in Section 12 below).

2.9 We suggest keeping a printed copy of these Terms and Conditions for your records.

2.10 Without accepting these Terms and Conditions, you will be unable to place orders or contact us.

3. Personal Use

By using this website, you confirm that you are purchasing products for your own personal use rather than for any commercial purpose, and that you are acting on your own behalf rather than as an agent or representative of anyone else.

4. Prices

4.1 We take care to ensure that the details, descriptions, and prices shown for products on our website are correct, but mistakes can still happen. Should we notice a pricing error, we will contact you promptly and let you decide whether to proceed with the order at the corrected price or cancel it entirely. If we cannot reach you, or you do not respond, we will treat the order as canceled and issue a full refund. Should you decide to proceed, we will process the delivery and either charge or refund the relevant amount, as outlined in the notice sent to you shortly after your confirmation, using the original payment method.

4.2 We are under no obligation to complete an order if the website has listed an incorrect price, even if an order confirmation has already been issued.

4.3 Prices are subject to change at any time, but any changes made will not apply to orders for which a confirmation has already been sent.

5. Placing an Order

5.1 All orders placed are subject to product availability. Where we hold enough stock to fulfill your order, you will receive an order confirmation acknowledging that we have received it. If delivery issues arise or stock proves insufficient, we will notify you by email and refund any payment made.

5.2 A binding contract exists only once we send you an order confirmation, and it applies solely to the products listed within it. These Terms and Conditions form part of that contract and take precedence over any other terms.

5.3 Where an order contains multiple products, they may be delivered separately and at different times.

5.4 We may remove products from our website at any time, and we may also alter or delete any material or content on the site. We accept no liability to you or any third party for doing so.

5.5 We reserve the right to cancel or decline any order at any point, even after an order confirmation has been issued, and we bear no liability to you or any third party for such cancellation or refusal.

5.6 Should we cancel an order after payment has been received, whether or not a confirmation was already sent, you will receive a complete refund.

6. Payment

6.1 Payment for products can be made through any of the payment options available on our website.

6.2 A promotional voucher issued by us may also be used to cover part or all of your order. Vouchers can only be redeemed online during checkout.

6.3 Payments between you and Trylinvora may be handled through third-party payment processors. You agree that we may share relevant documents and information about you, including personal data, with these processors.

6.4 Trylinvora is not a licensed payment processor or financial institution, and we are not responsible for any payment errors or problems caused by our payment processors.

6.5 You are responsible for ensuring that all information provided during payment is accurate and complete, and for making payments using only your own funds. By placing an order, you confirm that:

(a) The payment method you are using belongs to you;

(b) You are the rightful owner of any promotional voucher used, where applicable; and

(c) You have enough funds or available credit to cover the cost of your order.

6.6 We are not responsible for unauthorized use of your credit, debit, or prepaid cards by others, even where such cards were reported lost or stolen. We reserve the right to report any suspected fraud or illegal activity to relevant authorities, including credit reporting bureaus.

6.7 You agree not to:

(a) Request or attempt a chargeback for any payment made toward your order; or

(b) Cancel any payment already made for products purchased.

6.8 You agree to compensate us for any chargeback or payment cancellation you initiate, along with any related losses, costs, liabilities, or expenses we incur as a result.

7. Delivery

7.1 We will make every effort to deliver your order to the address you provide when placing it.

7.2 An estimated delivery date will be provided to you during the checkout process.

7.3 Should we be unable to meet the estimated delivery date, we will let you know, but we accept no liability for any losses, costs, damages, charges, or expenses resulting from a delay in delivery, except where required by law.

7.4 There may be certain locations where delivery is not possible. If this applies to your order, we will contact you to arrange either a cancellation with a refund or delivery to a different address that you confirm with us.

7.5 Responsibility for the product transfers to you once it has been delivered to the specified address, unless the delay in delivery results from your failure to meet your obligations under these Terms and Conditions, in which case responsibility transfers at the point delivery would otherwise have taken place.

7.6 If you are not available to receive or collect your order, the carrier may leave instructions explaining how to arrange re-delivery or collect the item.

7.7 Where delivery or collection is delayed because you unreasonably decline to accept the order, or you fail to collect it from the carrier, we may charge you for any reasonable costs incurred in returning the order to us, without affecting any other rights or remedies available to us.

8. Cancellation or Modification of Orders

8.1 Once your order has been submitted through our website, you can request a cancellation or change by emailing us.

8.2 As our order system is fully automated, orders begin processing for dispatch right away. Because of this, we are unable to stop shipment once it has started, and refunds prior to receiving the returned goods are only available if requested within 24 hours of placing the order.

9. Faulty Products

9.1 You understand that our products are standard items and are not custom-made to your individual specifications.

9.2 Any descriptions, information, or materials relating to products on our website are provided "as is," without any warranty, express or implied.

9.3 The actual product you receive may look slightly different from the images shown.

9.4 Should you receive a faulty item, please email us letting us know which product needs to be returned, along with a photo showing the fault.

9.5 You can then return the product to us following the process outlined in Section 10.

9.6 Once we receive the returned item, we will examine it. How long this takes will depend on the specifics of your order.

9.7 We will email you to confirm if we determine that the product is indeed faulty.

9.8 In the case of a confirmed fault, our only obligation to you is, at our discretion, either of the following:

(a) to send a replacement product and cover its delivery cost to your address, provided you return the faulty item to us, after which we will ship the replacement; or

9.9 Except where required by law, we accept no liability to you for any losses, costs, damages, charges, or expenses connected to this section.

10. Returns and Refunds

10.1 Our returns policy forms part of these Terms and Conditions and governs your access to and use of our website.

10.2 If you are not fully satisfied with your purchase, you may email us to arrange a return of the relevant product. You have 30 days from the date you or someone you've designated (other than the carrier) received the last item in your order to cancel.

10.3 Customers are responsible for arranging and covering the cost of returning items.

10.4 A refund can only be issued once we have received the returned product, which we will examine upon arrival.

10.5 Products must be returned in the same condition as received, securely packaged, unused, with all original labels intact and in their original packaging. We reserve the right to refuse a return if the item does not meet these conditions.

10.6 The time needed to process a return will vary depending on your specific order.

10.7 Once we've confirmed that the returned product meets our conditions, we will email you to approve the return. Your refund will then be issued promptly to the original payment method after this approval notice has been sent.

10.8 The cancellation process is only finalized once we have physically received the returned goods.

11. Vouchers

11.1 Promotional vouchers or discounts can be applied when paying for products through our site.

11.2 To use a voucher or discount, the corresponding code must be entered on the checkout page during your order.

11.3 Once entered and applied, the voucher or discount amount will be deducted from your order total at checkout.

11.4 Only one promotional voucher or discount code may be applied per order.

11.5 Voucher balances do not accumulate interest and cannot be exchanged for cash.

11.6 If your order total exceeds the value of your voucher, you may pay the remaining balance using another available payment method.

11.7 Should an order paid for with a promotional voucher be returned, the voucher amount itself will not be refunded; however, any portion paid through a separate payment method may be refunded.

12. Permitted Use

12.1 You agree not to engage in any of the following ("Prohibited Actions"):

(a) using our website in a manner that damages, or could damage, its performance, availability, or accessibility;

(b) using our website for any unlawful, illegal, fraudulent, or harmful purpose or activity, or in connection with one;

(c) using our website to copy, store, host, transmit, send, use, publish, or distribute material containing (or linked to) spyware, viruses, Trojans, worms, keyloggers, rootkits, or other malicious software;

(d) carrying out any systematic or automated data collection, such as scraping, data mining, or data harvesting, on or related to our website without our prior written consent;

(e) accessing or interacting with our website through any robot, spider, or other automated tool;

(f) disregarding the rules set out in our website's robots.txt file;

(g) using data gathered from our website for direct marketing purposes, including email, SMS, telemarketing, or direct mail campaigns;

(h) using data collected from our website to contact any individual, business, or other entity;

(i) using or enabling the use of the website through any device without our express authorization;

(j) using the website's infrastructure, directly or indirectly, to initiate, assist, or attempt hacking, bandwidth-overload attacks, or the sending of harmful network messages to any device, whether or not owned by us;

(k) copying, publishing, altering, translating, decompiling, disassembling, reverse engineering, or otherwise attempting to extract the structure or source code of the website, or accessing it in ways not intended, including to create derivative works;

(l) using or accessing the website to build a similar or competing product or service, or to produce comparative analyses for third parties;

(m) selling, assigning, sublicensing, transferring, distributing, or renting out your access to the website;

(o) granting third parties access to the website through a private network;

(p) altering or modifying, in any form, printed or digital copies of material taken from our website;

(q) using the website in any way that breaches applicable laws or regulations.

(r) submitting unauthorized requests or orders; or

(s) placing speculative, false, or fraudulent orders.

12.2 You accept responsibility for any damages, losses, liabilities, costs, or expenses we incur as a result of, or in connection with, any Prohibited Action you commit or authorize.

12.3 If you become aware of anyone engaging in a Prohibited Action, you agree to inform us promptly and to cooperate reasonably with any investigation we conduct based on that information.

12.4 Any information you share with us through or in connection with our website or our products must:

(a) be truthful, accurate, current, complete, and not misleading;

(b) comply with all relevant laws and regulations;

(c) not infringe on anyone's privacy, data protection, confidentiality, intellectual property, or other rights; and

(d) not be offensive, abusive, pornographic, defamatory, unreliable, misleading, unlawful, or otherwise inappropriate.

12.5 You must promptly supply any documents or information we request to confirm your identity, and keep all details you provide to us accurate and up to date.

12.6 You are responsible for ensuring that your use of the website complies with all applicable laws, whether based on your country of residence, your location when accessing the site, or otherwise.

12.7 Please email us if you notice any content or activity on our website that breaches these terms of use.

13. Links to Our Website

13.1 Any links from our website to third-party websites or resources are provided purely for informational purposes and should not be taken as an endorsement or recommendation by Trylinvora of those linked sites, resources, or the information found there.

13.2 You understand and agree that we have no control over, and no responsibility for, the content found on any external websites or resources linked from our site.

13.3 You are permitted to link to our homepage, provided this is done fairly, legally, and without harming our reputation or benefiting from it improperly.

13.4 You must not create a link that implies any affiliation, approval, or endorsement by us where none actually exists.

13.5 You must not link to our website from any site that you do not own.

13.6 Our website must not be displayed within a frame on another site, and links may only be made to our homepage, not to any other page.

13.7 We may revoke permission to link to our website at any time, without prior notice.

13.8 Any website linking to ours must fully comply with the content standards described in our acceptable use policy (see paragraph 12 above).

13.9 If you wish to link to our website in a way not covered by this paragraph 13, please contact us in advance for approval.

14. Intellectual Property Rights

14.1 The website's underlying code, structure, and organization are safeguarded by intellectual property rights.

14.2 Trylinvora owns or holds a license to all intellectual property rights relating to our website, its content, and any materials published on it. These works are protected globally under applicable laws and treaties, and all rights are reserved.

14.3 You may use our website and its content, including material related to our products, solely for personal, non-commercial purposes and in line with these terms and conditions.

14.4 You agree to inform us if you suspect any infringement of our intellectual property rights.

14.5 Our trademarks may not be used without our prior written consent, except where they form part of material you are using (exactly as provided) under paragraph 13.

15. Data Protection

15.1 Our privacy policy forms part of these Terms and Conditions, under which you may access and use our website.

15.2 Our website uses cookies, including cookies that help us understand how customers like to browse our site. By agreeing to these Terms and Conditions, you are also consenting to this use of cookies. See our privacy policy for further details.

15.3 Any personal data you share with us will be processed in line with your instructions, and we will apply reasonable security measures to guard against unauthorized or unlawful use, as well as accidental loss, destruction, or damage.

15.4 Unless a specific level of protection is required or otherwise agreed in writing, information and documents relating to the sale of products may be shared between us, including electronically, with our staff, executives, consultants, or representatives as needed.

16. Viruses

16.1 We cannot guarantee that our website will always be secure or completely free of bugs or viruses.

16.2 You are responsible for configuring your own devices, software, and systems to access our website, and for using appropriate antivirus protection.

16.3 You must not misuse our website by knowingly uploading viruses, trojans, worms, logic bombs, or any other harmful or damaging material.

16.4 You must not attempt to gain unauthorized access to our website, the server hosting it, or any connected server, computer, or database.

16.5 You must not launch a denial-of-service or distributed denial-of-service attack against our website.

16.6 Should we determine that you have breached this paragraph 16, your access to our website will be terminated immediately. We may also report any such breach to law enforcement, and will do so where legally required.

17. Liability

17.1 Subject to section 17.13, and to the fullest extent permitted by law, we accept no responsibility for losses arising from:

(a) Content provided by third parties or users;

(b) Our own content, particularly regarding its accuracy, completeness, or timeliness;

(c) Products, including their quality, images, descriptions, specifications, conformity with description, or fitness for a particular purpose;

(d) Any reliance placed on information or functionality found within these Terms and Conditions or on our website;

(e) Any inability to access our website, in full or in part, or any interruption, malfunction, or partial unavailability of the site; and

(f) Any delay or failure in meeting our obligations, whether or not we notify you, where such delay or failure results from circumstances beyond our reasonable control, including telecommunications failures, power outages, terrorist activity, fuel shortages, extreme weather, computer failures, supplier delays, labor disputes, or staff shortages due to illness or injury. In such cases, the time allowed for meeting the affected obligation will be extended accordingly.

17.2 We will not be liable to you, whether under contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, business opportunities, goodwill, savings, or benefits, nor for any indirect, special, or consequential losses, even where such losses were foreseeable or we were made aware of the possibility of them.

17.3 Our total liability arising directly or indirectly from these terms, including in relation to your purchase of products from us, and not otherwise expressly excluded, is limited to whichever is greater: USD 1,000, or five times the amount you paid for the product giving rise to the liability. This limit will be reduced by any amount you still owe us.

17.4 Any claim relating to breach of contract, tort (including negligence), breach of statutory duty, or otherwise connected to these Terms and Conditions must be brought within one year of the act or omission that caused the loss or cost in question.

17.5 Except where such exclusion is not permitted by law, no personal claims relating to these Terms and Conditions may be brought against any of our employees, officers, consultants, or other representatives involved in carrying out the relevant obligations.

17.6 To the fullest extent allowed by law, all contractual and non-contractual warranties, guarantees, conditions, terms, and obligations implied by law, common law, custom, or trade practice, including implied terms relating to satisfactory quality, conformity with description, or fitness for purpose, are excluded.

17.7 Claims against us, including our employees, officers, or consultants, relate to specific acts or omissions, which may include a series of related or similar acts or omissions arising from the same matter, and all such claims are treated together.

17.8 The limitations described in this paragraph 17 apply to our overall liability to you, and to any other party to whom we may be liable, whether or not with our consent. You and any such other parties may only bring a single combined claim for the same loss.

17.9 Where a liability limit applies regardless of amount, it applies to the entirety of the relevant service or product delivery, and there is no separate cumulative limit that applies across you, any associated group companies, or other designated users.

17.10 Where we are jointly liable to you alongside another party, we will only be responsible for the portion of loss reasonably attributable to our own fault, not for any share attributable to the fault of that other party.

17.11 Our liability to you will be reduced by the portion for which another party would have been responsible, provided that either:

(a) You had also brought a claim or complaint against that other party; or

(b) We had pursued a claim against that other party under relevant contribution legislation, such as the Civil Liability (Contribution) Ordinance, or equivalent laws in another jurisdiction.

17.12 When assessing whether another party bears liability to you, no account will be taken of the fact that a claim against that party might be time-barred, that the party lacks financial means, that they rely on exclusions or limitations of liability, or that they no longer exist.

17.13 Nothing in these Terms and Conditions limits or excludes our liability:

(a) for death or personal injury caused by our negligence;

(b) for fraud or serious professional misconduct;

(c) for any liability that cannot lawfully be excluded or limited in the jurisdiction where a claim is made, including restrictions on our ability to limit liability; and

(d) in all other situations, to reduce our liability below any minimum threshold required by applicable law, in which case that minimum threshold will apply instead.

17.14 These terms set out the complete range of remedies available to either party, or to any third party, in connection with these Terms and Conditions.

18. Indemnification

18.1 You agree to fully indemnify and hold harmless the indemnified parties, upon request, against any claims, costs, or losses arising from or connected to:

(a) any significant breach by you of these Terms and Conditions;

(b) any fraud, negligence, misconduct, or gross negligence on your part relating to your obligations under these Terms and Conditions; and

(c) your use of our website.

18.2 We may request reimbursement from you for any reasonable costs incurred in connection with a claim covered by this indemnity, payable immediately upon request.

19. Force Majeure

19.1 Should a force majeure event continue for more than one week, we may terminate these Terms and Conditions immediately by providing written notice, with our only remaining obligation being to refund any payments made for products not yet delivered.

19.2 In the event of force majeure, we retain full discretion over how best to fulfill our obligations under these Terms and Conditions.

20. Amendments

20.1 These Terms and Conditions may be updated periodically. Where a change is likely to significantly affect you, we will notify you in advance. We will always inform you of any updates, and the version in effect at the time will apply to your use of our website and any related purchases.

20.2 If you disagree with the updated Terms and Conditions, you must stop using our website and discontinue purchasing our products.

20.3 Where you have previously given explicit consent to these Terms and Conditions, we will request your explicit agreement to any revised version before your next purchase following the update. If you do not provide this consent within the timeframe we specify, you must stop using the website or making purchases.

21. Your Breach

21.1 Without limiting any other rights available to us, if you breach these terms in any way, or we reasonably believe you have done so, we may take one or more of the following actions:

(a) issue you with one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) temporarily pause processing of an order;

(d) decline to accept payment from you;

(e) permanently ban you from accessing our website;

(f) block access to our website from computers using your IP address;

(g) contact your internet service providers to request that they restrict your access to our website; or

(h) pursue legal action against you, whether for breach of contract or otherwise.

21.2 Where your access to our website, or part of it, has been suspended, prohibited, or blocked, you must not attempt to work around such restrictions.

22. Termination and Suspension

22.1 You are free to stop using our website whenever you wish.

22.2 We may suspend the website's availability at any time, for any reason, with or without prior notice.

22.3 In addition to paragraph 22.2, we may suspend or terminate your access to the website if your use of it risks creating legal liability or disrupting other users' experience.

22.4 We will typically notify you before suspending or ending your access to the website. However, we reserve the right to do so immediately and without notice, at our discretion.

22.5 We cannot guarantee uninterrupted or continuous availability of our website. We may pause, suspend, remove, or restrict access to the website or parts of it for business or operational reasons, and we will provide reasonable notice where possible. You will not be entitled to compensation or any payment as a result of such interruption, suspension, removal, or change.

23. Effect of Termination

23.1 Once these Terms and Conditions are terminated, all service obligations to the customer end immediately.

23.2 You will have no claim against us for any loss of rights, business assets, or other losses resulting from termination of these Terms and Conditions, regardless of the reason.

23.3 Termination does not affect any rights that have already accrued, nor any provisions intended to remain in effect or take effect later. Sections 17 (Liability) and 18 (Indemnification) will continue to apply even after termination.

24. General Provisions

24.1 You may not transfer any of your rights under these Terms and Conditions to another party.

24.2 Unless stated otherwise, the rights, powers, and remedies described in these Terms and Conditions are in addition to, and not exclusive of, any others provided by law.

24.3 Hosting of our website is managed by a third-party provider on our behalf.

24.4 Should any part of these Terms and Conditions be found partially unenforceable under applicable law, it will remain valid and enforceable to the greatest extent permitted, without affecting the validity of the remaining provisions.

24.5 Delaying or failing to exercise any right, power, or remedy under these terms or under law does not amount to a waiver of that right. Similarly, waiving a breach of any provision does not waive future breaches of that provision or breaches of any other provision.

24.6 Neither party's ability to exercise its rights under these Terms and Conditions depends on the approval of any third party.

24.7 These Terms and Conditions exist solely for your benefit and ours, and are not intended to grant any rights to, or be enforceable by, any third party.

25. Applicable Law

25.1 These Terms and Conditions, along with their subject matter and formation (including any non-contractual disputes or claims), are governed by and interpreted in accordance with the laws of Hong Kong.

25.2 Any dispute, disagreement, or claim, including non-contractual ones, relating to these Terms and Conditions, whether concerning their existence, validity, interpretation, performance, breach, or termination, will be settled through arbitration administered in Hong Kong. This arbitration clause is governed by Hong Kong law, the seat of arbitration will be Hong Kong, a single arbitrator will be appointed, and proceedings will be conducted in English.

26. Interpretation

26.1 Within these Terms and Conditions of Sale: "Contract" refers to your order for one or more products under these Terms of Sale, accepted by us as described in paragraph 4.3;

"Customer" refers to any individual placing an order through the Website;

"Delivery Address" refers to the address specified for delivery in a given order;

"Estimated Delivery Date" refers to the projected delivery date for an order;

"Force Majeure" refers to any event or circumstance outside our reasonable control that prevents or delays our ability to fulfill an obligation under these Terms of Sale, provided it is not due to our failure to exercise reasonable care. This includes war or the threat of war, natural or nuclear disasters, riots or civil unrest, pandemics, terrorism, malicious acts, fire or flooding, compliance with new laws or government or court orders, closures of airports or ports, or trade disputes unrelated to the affected party that lead to a halt or slowdown in operations;

"Indemnified Parties" refers to us, our affiliated companies, and their respective officers, employees, contractors, and agents;

"Intellectual Property" refers to all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets, and any comparable rights;

"Order" refers to the request you submit through our Website to purchase one or more products from us;

"Order Confirmation" refers to the email we send confirming your order, as outlined in paragraph 4.3;

"Payment Processor" refers to any third-party service we use to handle payment processing;

"Product" refers to any item offered for sale on our Website;

"Website" refers to our website;

"Website Infrastructure" refers to all systems, including code, that support, operate, or describe the Website;

26.2 References to "paragraphs" refer to paragraphs within these Terms and Conditions.

26.3 Headings are included for convenience only and do not affect how these Terms and Conditions are interpreted or structured.

26.4 Singular terms include the plural and vice versa. References to gender include all genders, and references to persons include individuals, organizations, corporations, or partnerships.

If you have any questions or concerns about these Terms and Conditions, the Website, or our Products, please email us.

Company Information

Email: support@trylinvora.com

Phone: +19292351370

Customer service hours:
Monday to Saturday: 9:00 am to 6:00 pm